FAQ

What is the whole process for doing business with us?

1) First, please provide details of the products you need then we will quote for you. 2) If the price is acceptable and the client need sample, we provide Proforma Invoice for the client to arrange payment for the sample. 3) If the client approves the sample and requires bulk production for the order, we will provide Proforma Invoice for the client, and we will arrange to produce at once when we get the 30% deposit. 4) We will send photos of all goods, packing, details, and B/L copy for the client after the goods are finished. We will arrange shipment and provide original B/L when the clients pay for the balance.

What are the payment terms for sample cost and order amount?

For the sample, we accept the payment sent by T/T, for orders, we can accept T/T or L/C.

How long and how to get a sample from us?

1) If you need some samples to test, we can make it as per your request. You should pay for the transportation freight of samples and sample cost, while the sample cost can be refundable if the order is confirmed. 2) Lead time for making sample: 7 days. 3) The transportation freight of samples: the freight depends on the weight and packing size and your area.

How is your production management and quality control system?

Yide develops process-oriented QMS to identify and meet the needs of customer requirements and expectations in an effective and efficient manner to achieve competitive advantage. All our product process follows up IS09001: income quality checking, in-process quality checking, and final product quality checking. The strict implementation of ISO9001 assures to provide error-free products to our customers.

How is your factory production capability?

We can manufacture products up to 100,000 pieces per month.

Does your factory have the design and development capabilities, we need for customized products?

The staff in our design department are well experienced in the sink industry, with more than 5 to 10 years of experience. We can make customized products, especially for you, please kindly contact us for more updated sinks details.

Could I visit your factory? Can your factory arrange transportation for me?

Yes, welcome to our factory at anytime.

What should I do if my smart kitchen and bathroom equipment suddenly loses power and cannot be restarted?

First, check if the power socket is powered on, if the power cord is damaged or has poor contact, and replace the socket to test if it can be turned on; If the power connection is normal, it may be due to a blown fuse or circuit failure inside the device. At this time, it is necessary to disconnect the power supply and contact the official after-sales personnel for on-site inspection. Do not disassemble the equipment by yourself to avoid expanding the fault.

How to maintain a range hood with reduced suction after use?

This is often caused by clogged oil filters or fan malfunctions. It is recommended to regularly disassemble the filter screen, clean it with neutral detergent, and air dry it for resetting; If the suction still does not improve after cleaning, it is necessary to check whether the fan blades have accumulated oil or become loose. Professional personnel should disassemble, clean or repair them, and avoid long-term accumulation of oil stains in daily life.

Does the company's product support export and customized services?

support. The company's business scope includes the import and export of goods and technology, and can provide export services for kitchen and bathroom products that meet international standards; At the same time, we have the ability to develop kitchenware and sanitary ware, and can provide customized design and production according to customer needs, covering product size, functional configuration, and appearance color matching. For specific details, please contact the business team for further discussion.

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